Citi Announces Titi Cole as New Head of Global Operations and Fraud Prevention

Citi has brought on a former Wells Fargo executive as the new leader of its Global Operations and Fraud Prevention team Thursday.

Titi Cole, a 27-year industry veteran with a breadth of consumer banking and finance experience, joins Citi from Wells Fargo, where she served as executive vice president and head of operations. Cole has more than 25 years of experience in risk management, credit underwriting, management consulting, and a bevy of other financial areas.

Jane Fraser, president of Citi and CEO of Global Consumer Banking, says she’s proud to have Cole join the Citi team: “I am thrilled to welcome Titi Cole to Citi. We are excited to have her breadth of industry experience and results-driven leadership heading our Global Operations and Fraud Prevention.”

“Titi is a dynamic, results-driven leader and 27-year industry veteran with a breadth of consumer banking and operations experience across products, lending and customer-centric transformation,” Fraser said in a Citi memo. “Importantly, Titi is a skilled people leader with a track record of developing and leading high performing teams.”

Cole has a bachelor’s degree in economics from the University of Ibadan in Nigeria and an M.B.A.
from Northwestern University’s Kellogg School of Management.

Cole will start at the position on Aug. 17. Working under Cole at Citi will be regional global consumer bank operations leaders Rob Strub, Kumar Ramachandran, and Beatriz Ruiz. The global team, consisting of Maggie Thomason, Michael Steinbach, Jill Parris, and Andy Stromsness will also work under Cole at Citi.

Cole was named one of the Most Influential Black Executives in Corporate America in 2020 by Savoy Magazine and one of the Most Powerful Women in Corporate America by Black Enterprise in 2019.

Before working at Wells Fargo, Cole worked at Bank of America for five years as the senior vice president of executive payment solutions, executive retail products, and executive retail products and underwriting.

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