NJ now has advocate who’ll fight for student loan borrowers


The Division of Banking and Insurance coverage has designated an advocate to assist pupil mortgage debtors resolve disputes with pupil mortgage servicers.

Commissioner Marlene Caride stated Raghu Kakumanu, the assistant division director of banking, has been designated as the brand new pupil mortgage ombudsman.

Individuals who have pupil loans can attain out to the workplace and converse with advocates whocan help with questions on loans and assist file complaints in opposition to a mortgage service firm.

“The overall pupil mortgage debt proper now’s round $1.7 trillion nationwide and the typical New Jersey borrower carries roughly about $36,000 in pupil debt,” Caride stated.

Scholar mortgage service weren’t regulated in New Jersey till a brand new legislation thatpermits the Division of Banking and Insurance coverage to manage them. A licensing course of was put into place in September, that means these corporations now should be licensed by way of the division.

The legislation additionally protects pupil mortgage debtors in opposition to misleading practices by pupil mortgage servicers.

Caride stated underneath the legislation, if a borrower finds out she or he is being serviced by an organization that isn’t licensed, they’ll name the division and let the ombudsman or one other advocate deal with the scenario.

If the borrower feels their issues or points aren’t being correctly addressed by the servicing firm, they’ll attain out to the division to have somebody advocate on their behalf.

The hotline quantity to name is 1-800-446-7467.

Debtors may also go to the department websiteand full the banking formal grievance type.

In addition to pupil mortgage disputes, the division is also working with the state Division of Larger Training Scholar Help Authority to obtain further assets to teach the borrower about college students loans.

“Our job is to assist them have a greater understanding of what’s a pupil mortgage and what are the results of the coed mortgage, how can this have an effect on them, and once more, ensuring that they’re handled pretty,” stated Caride.

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